PRIVACY POLICY
Big Happy Events
Effective Date: October 4, 2026
Big Happy Events (“Big Happy Events,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit BigHappyEvents.com, submit an inquiry, request a quote, book an event, communicate with us, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy. This policy applies to information collected through our website and related online interactions. It does not necessarily apply to information collected by third-party websites or services that have their own privacy policies.
1. Information We May Collect
Information You Provide to Us
Contact information, such as your name, email address, telephone number, organization or company name, and mailing or event address.
Event and booking information, such as requested services, event date and time, venue or location, estimated attendance, age range of participants, and other details you choose to provide.
Communications you send to us through contact forms, quote requests, email, text message, telephone, social media, or other channels.
Transaction-related information necessary to prepare quotes, contracts, invoices, reservations, or payments. Payment-card information may be processed by third-party payment processors rather than stored directly by Big Happy Events.
Any other information you voluntarily provide to us.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, pixels, or similar technologies. This may include your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from IP address, dates and times of visits, and interactions with the website.
2. How We Use Information
We may use information we collect to:
Respond to inquiries, provide quotes, and communicate about requested services.
Process reservations, bookings, contracts, invoices, and payments.
Plan, deliver, and support events and rentals.
Provide customer service and communicate about existing bookings.
Send service-related messages, confirmations, reminders, and follow-up communications.
Send marketing or promotional communications when permitted by law. You may opt out of promotional email communications at any time.
Operate, maintain, secure, troubleshoot, and improve our website and services.
Understand website usage, measure marketing effectiveness, and improve our advertising and customer experience.
Prevent fraud, misuse, security incidents, and other unlawful activity.
Comply with legal obligations and enforce our agreements.
3. Cookies, Analytics, and Advertising Technologies
Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, improve performance, and measure advertising or marketing campaigns. Third-party analytics, advertising, website-hosting, form, CRM, scheduling, or social-media providers may also place or access cookies or similar technologies subject to their own privacy practices.
You can control many cookies through your browser settings. Blocking some cookies may affect website functionality. Where required by applicable law, we will provide additional choices regarding non-essential cookies or targeted advertising.
4. How We May Share Information
We may disclose personal information when reasonably necessary to operate our business, including to:
Website hosting, software, CRM, email, communications, analytics, advertising, scheduling, payment-processing, accounting, and other service providers that perform services on our behalf.
Employees, contractors, event staff, or affiliated service providers who need information to fulfill or support your event.
Professional advisers such as accountants, insurers, attorneys, or consultants when reasonably necessary.
Government authorities, law enforcement, courts, or other parties when required by law or when reasonably necessary to protect rights, safety, property, or prevent fraud or unlawful activity.
A successor or prospective successor in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
We do not sell personal information for money. If our data practices change in a way that constitutes a “sale” of personal data or targeted advertising under an applicable privacy law, we will provide any disclosures and opt-out rights required by that law.
5. Children’s Privacy
Big Happy Events provides entertainment and event services that may be enjoyed by children, but our website, quote forms, booking tools, and other online business services are intended for adults, including parents, guardians, schools, organizations, and event planners. Children under 13 should not submit personal information to us through the website.
We do not knowingly solicit or collect personal information online directly from children under 13 without the consent of a parent or legal guardian. If we learn that we have collected personal information online from a child under 13 in a manner that requires parental consent, we will take reasonable steps to delete it or otherwise comply with applicable law.
Parents or legal guardians who believe a child has provided personal information to us may contact us using the information in the “Contact Us” section below to request review or deletion of that information.
6. Photographs and Video at Events
Photographs or video may sometimes be captured at events for operational, promotional, or marketing purposes when permitted by the event agreement, customer authorization, venue rules, releases, or applicable law. This Privacy Policy does not replace any separate photo/video release, event contract, or authorization that may apply to a particular event.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, meeting insurance or accounting needs, and complying with legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
9. Your Privacy Choices and Rights
Depending on where you live and the laws that apply to Big Happy Events, you may have rights regarding your personal information, which can include requesting access to, correction of, or deletion of certain personal data and opting out of certain uses of personal data.
Texas residents may have rights under the Texas Data Privacy and Security Act when that law applies, including rights concerning access, correction, deletion, portability, and certain opt-outs. Some businesses, including qualifying small businesses, may be exempt from portions of that Act. We will evaluate privacy requests under the laws applicable to us and the request.
To make a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests. We will not unlawfully discriminate against you for exercising an applicable privacy right.
10. Email and Marketing Communications
You may unsubscribe from promotional email communications by using the unsubscribe instructions in the message or by contacting us. Even if you opt out of marketing communications, we may still send non-promotional communications related to inquiries, contracts, bookings, transactions, safety, or other service matters.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, social-media platforms, payment services, scheduling tools, maps, embedded content, or other services. We do not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. When we make changes, we will update the effective date at the top of the policy. Material changes may also be communicated through the website or other appropriate means.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or believe a child under 13 has provided personal information through our website, please contact:
Big Happy Events
Website: www.BigHappyEvents.com
Phone: (469) 88-HAPPY
Privacy inquiries may also be submitted through the contact methods provided on our website.